Please review the following important information:  

• Delivery Schedule: Messages to patients will be delivered once each business day. Any messages received after the daily delivery will be delivered the next business day. E-mail received over the weekend will be delivered the following Monday morning. Delivery of e-mail may be delayed during holidays.  At this time we cannot offer direct response to your e-mail from the patient. FMH does not assume responsibility for the delivery of messages sent to patients who have already been discharged.

• Message Content: Our Patient E-mail Service is designed for get well/congratulatory wishes only. Any other types of communication (i.e. e-mail conducting personal business, containing questionable content or business/vendor solicitations) will not be delivered. FMH reserves the right to delete incoming mail deemed inappropriate or detrimental to our patients. FMH assumes no liability whatsoever for e-mail and the contents of messages sent to patients.

• Patient Confidentiality: Please be aware that FMH staff and/or volunteers will need to read your message to confirm the recipient's identity. Do not include any sensitive information: treat your e-mail like a postcard or greeting card. To observe patient confidentiality, FMH cannot verify delivery of e-mail messages. Information collected in our Patient E-mail Service will not be used for marketing or any other purpose other than the delivery of messages to patients at our hospitals.